ASB's three values — Caring, Curiosity, Courage — and the "one step ahead" promise, each matched to a real story from my career and side-projects.
Wrote the book Don't Think, Change — about how teams build psychological safety so change feels like home, not threat. I coach and mentor PMs into senior roles, and I treat customer protection (simple products, clear guidance for lenders) as caring made operational.
AI PM Briefing, AI music side-practice, certifications in Data Science & AI and Human-Centred Design. Restless about where the craft and the tech stack are going — exactly the energy ASB's technology modernisation needs from a Home Lending PM.
Real Time Decision Engine and the Disaster Response Hub launched under serious pressure during major weather events — regulated, customer-facing, watched by the regulator. I lean into the hard risk-managed problem and own incident & issue response, not just the launch.
Discovery-first culture at IAG took average handling time down 75% and lifted online lodgement 20%+ via Westpac & BNZ partners — outcomes customers actually felt. The kind of progress ASB's purpose, 'accelerating progress for all New Zealanders', is built on.